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REDMAGIC Frequently Asked Questions Answered

REDMAGIC Frequently Asked Questions Answered


If you’ve ever reached out to REDMAGIC on our support or social media pages with some burning questions, this blog is for you. Below, we’ve answered ten of the most frequently asked questions related to ordering, product help and updates, after-sales support, shipping and tracking, and payment. 


Stick around to get some more insight into our products, and if you still don’t have the answers you need by the end of this article, you’re more than welcome to visit our website and search through more than 30 of the most commonly asked questions on REDMAGIC. Let’s get into it. 


Table of Contents


1. Does REMAGIC ship to my country?

2. How long will it take for my order to arrive?

3. Does my mobile service work with REDMAGIC?

4. How many years of software support do REDMAGIC devices have?

5. How many years of warranty do I get?

6. Can I transfer my old phone’s data to my new REDMAGIC?

7. Why does my favorite game not run at 120FPS, while other phones can?

8. If I buy it on the REDMAGIC website, will it be the Global version or the Chinese Version?

9. What else is inside the package?

10. What payment options do I have?


Does REDMAGIC Ship to my Country?


REDMAGIC gaming smartphones, accessories, and PC hardware ordered on the REDMAGIC Global store are shipped to a total of 10 countries and regions worldwide. We also have dedicated online stores that cater to specific regions including North AmericaEuropeUnited KingdomMexicoSingaporeJapan, and Malaysia. Alternatively, if your country is not one of the regions listed below, you can access REDMAGIC merchandise on our partner carrier store on AliExpress.


Global Store

Hong Kong (SAR China), Macao (SAR China), Indonesia, Philippines, Israel, Egypt, Chile, Kuwait, Saudi Arabia, United Arab Emirates


North America

United States and Canada


Europe Store

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden


United Kingdom Store

United Kingdom

Singapore Store



Mexico Store



Japan Store



Malaysia Store


How Long Does an Order Take to Ship?


It takes us between 1- 4 days to process your order and an additional 5-8 days for the shipment to arrive at your doorstep (depending on your location). The entire process can take a total of up to 12 days, and you’ll be kept in the loop via email when the order is sent out for shipping. Once you’ve received your unique tracking number, you can keep an eye on your parcel at


Does My Mobile Service Work with REDMAGIC?


Whether your network provider can service your REDMAGIC device is wholly dependent on the compatibility of the bands. Each REDMAGIC device carries different band speeds for 5G, 4G, and 3G, and it’s important to find out whether your network provider can accommodate your specific REDMAGIC device.  You can use reliable sources like Kimovil to find out the exact band speeds you need for any particular REDMAGIC device in your region.


How Many Years of Software Support Do REDMAGIC Devices Have?


REDMAGIC offers more than 2 years of software support, with updates for devices being released at least every 2 months. We also provide at least one major Android update a year to ensure that each device is up to industry standard and can operate the latest technology and features. The regular updates include device optimization, security patch updates, bug fixes, and more. 


How Many Years of Warranty Do I Get?


REDMAGIC smartphones, accessories, and PC hardware (Products) purchased on REDMAGIC come with one of two limited warranties for 1 year and 6 months respectively commencing on the date of delivery. Unless otherwise specified, these warranties cover the hardware components of the Product as originally supplied and do not cover, or partially cover consumable items, or accessories packaged or sold together with the Product. These warranties are only redeemable in the country or region of purchase.


How to Transfer Data from My Old Phone to REDMAGIC?


Manually transferring data from your old Apple or Android device to REDMAGIC is a simple process for both types of devices, and we’ll guide you through it. Before beginning the transfer process, back up all your data as a safety measure. You can use an app like MobileTrans to transfer data automatically between the two Android devices, or  


1. Turn on your new REDMAGIC and tap Start

2. When asked, make sure you connect to a stable Wi-Fi network.

3. Copy all apps and data from your old device.

4. Tap Backup from an Android/Apple phone.

5. The final step for transferring texts, photos, and videos is crucial for Apple users. To check your texts on your new device, learn how to switch from iMessage to Android Messages. To get photos and videos stored in Apple iCloud on your new device, learn how to transfer iCloud photos and videos to Google Photos.


*If you choose to transfer data using a cable, follow the on-screen instructions to copy your data.


Why Does My Favorite Game Not Run at 120FPS While Other Phones Can?


While REDMAGIC devices are more than capable of running all games at maximum settings, game developers don’t give max settings to all Android devices, because of how many different Androids there are. However, REDMAGIC is constantly reaching out to many of the most popular game companies to see if they could allow our devices to utilize their full power. In the end, it is up to the game companies to give that option to us. It would help us a lot if you made it known that you want max FPS on your REDMAGIC by either contacting your favorite game’s support teams or posting it on their social media.


Will My Device be a Global or Chinese Version?


If you buy your device from the Global store, it will be the global version. This means it’ll come with Google Play services, a 6000mAh battery with 65W fast charging, and you’ll also receive a charger/converter native to your country inside the package.


What Else Is Inside the Package?


· Your new REDMAGIC device

· USB C to USB C Red Cable

· 65W Fast charger (native to your country)

· Transparent Protective Case

· Instructions Booklet + Warranty Card

· Sim ejector tool


What Payment Options Do I Have?


REDMAGIC accepts payments by debit or credit card from Visa, Mastercard, AMEX, and Discover, or you can pay using your PayPal account. Alternatively, you can pay in installments using KlarnaAtome, plus we offer the option to pay in CryptoCUrrency via uTrust.


Get in Touch with Us


If none of your questions have been answered, you can contact the REDMAGIC support team directly by sending us a message at with your order number and details of your specific problem, and a member of the team will get back to you as soon as possible.